Terms and Conditions


 

Red Lodge Reservations Inc 

Guest Terms and Conditions Agreement

Red Lodge Reservations Inc. (referred to hereafter “Property Management”) and the primary booking agent, customer, and/or any of the persons occupying the property managed by Red Lodge Reservations Inc (referred to hereafter “Guest(s)”) agree to the terms and conditions as follows:

GUEST REQUIREMENTS:

AGE REQUIREMENTS: Primary booking agent/Cardholder must be a minimum of 24 years of Age. Any Guest(s) under the age of 24 must be accompanied by a party 25 years or older. Guest(s) under the age of 18 must be accompanied by parent or guardian.

OCCUPANCY: The maximum number of guests per property must not exceed the posted capacity on the property listing provided by property management. Over-occupancy violates local health codes and fire ordinances and is considered grounds for IMMEDIATE eviction from the property, with the Guest(s)’ forfeiture of any and all monies paid. If a house is found to be over occupancy, we reserve the right to charge a $100.00 fee per person over occupancy, per day, if Guest(s) are not evicted.

MOBILE SLEEPING UNITS: No mobile sleeping units (i.e. travel trailers, motor homes, tents and/or other RV’s etc.) may be used at the property with the exception for personal travel. Please confirm the property is capable to accommodate the vehicle with Red Lodge Reservations Inc. Bringing an RV does not increase the occupancy at the property. Occupancy limits must be adhered to at every property. RV’s are not permitted access to electrical, water, or waste services.

QUIET HOURS: Quiet hours at all properties is between 10:00pm-7:00am. Property management requires quiet time is observed on all properties. City ordinance requires quiet hours for all properties within city limits. https://www.cityofredlodge.net/sites/default/files/fileattachments/ordinance/8492/o889-b.pdf. Violations are considered grounds for IMMEDIATE eviction from the property, with the Guest(s)’ forfeiture of any and all monies paid.

NUISANCE: Use of premises shall not be such to disturb or offend neighbors or residents. Please refrain from public display of drinking alcohol while on the property. The property management has the prerogative to terminate this agreement and is considered grounds for IMMEDIATE eviction from the property, with the Guest(s)’ forfeiture of any and all monies paid.

LOCKED OUT OF THE PROPERTY: If the Guest(s) get locked out during their stay, please contact Red Lodge Reservations on call staff at 1-406-425-5566 to come unlock the property, please do not break into the rental. Any damage incurred by Guest(s) forcing re-entry into the home, Guest(s) will incur a $50.00 fee and all additional cost for repair of damages. After hours calls for unlock services will result in a $25.00 charge that will be charged to the card on file. Property management office hours are Monday through Friday 9:00am to 4:00pm. All hours outside of these times are considered after hours. To avoid locking Guest(s) out of the property or misplacing keys, leave them in the property lock box provided. Do not at any point change the lock box combination.

ILLEGAL ACTIVITY: No illegal substances are allowed at the property, and minors should not be in possession of alcohol. Violations are considered grounds for IMMEDIATE eviction from the property, with the Guest(s) forfeiture of any and all monies paid.

CHECK-IN/CHECK-OUT PROCEDURES:

CHECK-IN: Check in time is 4:00 PM on the day that the scheduled reservation begins. Please try to schedule Guest(s) arrival to the property accordingly. NO early check-ins permitted except by prior arrangement. An early check in fee of $50.00 may be applied.

CHECK-OUT: Check out time is 10:00 AM. Late check-out will be billed at $50.00 per hour except by prior arrangement. An early check in fee of $50.00 may be applied. Guest(s) cooperation in adhering to our established check-out time will be greatly appreciated by both housekeeping staff and incoming guests. All dirty dishes, cookware and eating utensils should be washed, rinsed, dried, and put away in the proper location. We ask that sheets are stripped from beds and left in each room. Towels should be left in bathrooms. Guests are not required to provide any laundry services. All trash shall be placed in the proper receptacle(s). Upon departure, property management asks that Guest(s) start the dishwasher (if applicable) and lock the doors. Please put the keys back in the lock box. Staff will be by to check that the property is secure at 10:00 AM.

HOME CONDITION:

INSPECTION: All Guest(s) are expected to examine the property structures and premises to the best of their reasonable ability UPON ARRIVAL, and to immediately report any and all damage(s) observed to property management.

FURNITURE: Please do not rearrange any furniture or items in the property, if furniture is found to be moved, Guest(s) will incur a $50.00 fee and an additional $50.00 per hour for additional rearrangement necessary. DO NOT move any furnishings outdoors. Décor and furnishings will vary.

SUPPLIES: A basic supply of sheets, bedding, towels, hand soaps, paper towels, dish soap, detergent as needed, trash bags, and bathroom tissue are provided along with housewares. Additional items Guest(s) may require can be purchased at the local market or prior to arrival by Guest(s). We suggest that Guest(s) bring all personal items required for their stay.

EQUIPMENT: Properties are privately owned. Therefore, each property is equipped differently with various housewares and utilities.

CLEANING: Property will be cleaned prior to arrival and after departure. Subsequent charges will be made to the Guest(s) credit card if excessive cleaning is required. Please leave the property as specified in check out procedures.

SYSTEM FAILURES/MISUSE: Unforeseen complications that might arise, including but not limited to, water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, hot tub, or other system or structural system, due to an emergency, acts of God, adverse weather conditions, or wear and tear. There is no monetary compensation or refunds of any kind for amenities that have mechanical or other failure during a Guest(s) stay.

No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

NON-SMOKING: No smoking is allowed in the properties. This includes, but is not limited to, cigarettes, e-cigarettes, cigars, marijuana, and vaping. Smoking is permitted OUTSIDE of the properties only (unless designated otherwise) provided Guest(s) do not smoke within 20 feet of the building and fire conditions allow. All cigar/cigarette butts, wrappers, and/or other smoking material must be properly discarded. If any smoking materials are found on the property, Guest(s) will incur a $50.00 fee and an additional $50.00 per hour for additional cleaning as necessary. If there is any evidence of smoking indoors additional charges will be applied. Any extra cleaning charges, including but not limited to, carpet, furniture, draperies or bedding needed because of smoking will be charged to the credit card on file or through the Airbnb resolution center.

NO PARTIES: None of the properties offered by the property management may be used for parties, weddings, receptions or large gatherings. Any disruptive events and may be considered grounds for IMMEDIATE eviction from the property, with the Guest(s) forfeiture of any and all monies paid.

PETS: Most properties DO NOT permit pets of any description. It is the Guest(s) responsibility to check with the property management, prior to reserving, to disclose that they want to bring a pet(s) and to determine the availability of pet friendly properties. There is a pet fee of $50.00 per pet in pre-approved pet properties.

If pets are found in properties that are not designated for pets, it may be considered grounds for IMMEDIATE eviction from the property, with the Guest(s) forfeiture of any and all monies paid and Guest(s) will be charged a non-approved pet fee of $100.00 that will be charged per pet per day on the property, as well as any additional cleaning costs necessary.

Pets found on any property that are not pre-approved by property management held subject to the same pet rules and charges.

Guest(s) must remove all pet feces from the property. If Guest(s) fail to properly dispose of pet feces, Guest(s) will be charged a $50.00 fee, and an additional $50.00 per hour for additional cleaning required.

GARBAGE: Please do not leave any garbage outside of the property. Deposit garbage only in designated trash receptacles as there are many wild animals in the area. If additional cleaning is required from not properly depositing garbage, Guest(s) will incur a $50.00 fee and an additional $50.00 per hour for additional cleaning necessary. Do not overfill trash receptacles. Overfilled trash receptacles may result in cleaning charges.

PERSONAL PROPERTY: If personal property is found after a Guest(s) stay, property management will return personal property upon request with a handling fee of $25.00, plus all applicable shipping costs. Return of personal property cannot be guaranteed.

HOME MAINTENANCE/HOLD HARMLESS:

Inconveniences under which property management may have no immediate control, and which DO NOT warrant any refund of rental monies include: breakdown of VCR’s/DVD’s/Smart TVs, WIFI, hot tubs, saunas and/or other recreational appliances/devices, power outages, adverse road and/or weather conditions, construction taking place in the area, vacation home(s) that is/are not decorated and/or otherwise accommodated to suit the Guest(s) individual/personal tastes, etc.

Guest(s) are solely responsible for any property damage, accidents or injury to any person or loss sustained by any person including personal property, in any way related to the Guest(s) use of the premises or items provided.

Guest(s) herby agree to indemnify property management, the homeowner(s), and/or agents harmless from any and all claims, including those from third parties arising out of, or any way related to Guest(s) use of premises or items provided therein.

Guest(s) assumes the risk of injury or other losses related to any recreation activities and will hold property management, the homeowner(s) and/or agents harmless with respect thereto.

Property management cannot guarantee homes to be free of allergens.

In case of an emergency, Guest(s) should use their personal devices, or the house phone provided to call 911.

HOT TUB SAFETY AND USE:

Please follow the rules of the hot tub. Shower prior to getting in. Do not adjust hot tub settings including heat. Please don't over crowd the hot tub, as this will cause overflowing water. No food or drink in the hot tub. Shock is provided for Guest(s). Add 1 tsp of shock each night after use. Please secure the lid with the provided cable and/or snaps.

If hot tub is abused, property management reserves the right to lock the hot tub and restrict further use. If temperatures drop below zero, the hot tub may be locked for Guest(s) and hot tub safety. Guest(s) are required to follow the state of Montana spa rules.

Weather conditions may cause snow and ice buildup around hot tub. We are not responsible for icy conditions located around the hot tub during your stay.

If Guest(s) rent a unit with a hot tub, Guest(s) do so at their own risk and accept total liability when signing this agreement. All Guest(s) are responsible if there is an accident, drowning, or medical condition related to hot tub use during your stay. PLEASE BE VIGILANT WHEN CHILDREN ARE IN OR AROUND THE HOT TUB. DO NOT LEAVE CHILDREN UNATTENDED AROUND HOT TUB.

Hot Tub Misuse: If a hot tub is mistreated by Guest(s) requiring a drain, scrub, and/or additional maintenance or cleaning, Guest(s) will incur a $250.00 fee and an additional $50.00 per hour for additional cleaning necessary. All hot tub damages will be charged accordingly for parts and labor to the Guest(s) credit card on file.

RESERVATION DEPOSIT/BALANCE DUE/CANCELLATION POLICY:

All reservations require a payment in the amount of 50% deposit of the nightly rate charge, fees and processing charges, and security deposit or insurance at time of booking. The remaining balance is due 30 days upon arrival. The Guest(s) understand that this deposit will be charged to their credit card upon the acceptance of the Terms & Conditions. Any reservation cancelled within thirty (30) days of arrival will forfeit their deposit. Any cancellation within 7 days of arrival will forfeit the total amount agreed upon for the reservation.

INSURANCE/DAMAGES AGREEMENT:

Property management reserves the right to request the Guest(s) payment for rental damage insurance. Payment for either vacation rental damage insurance is due upon booking a reservation directly through property management. Property management will secure insurance for property damage and bodily injury for all guests including Airbnb guests (effective for bookings made after July 1, 2022)

Guest(s) using Airbnb may utilize the Airbnb resolution center and Airbnb’s insurance coverage. Please note that damage expenses or additional cleaning charges will be issued to Airbnb Guest(s) in Airbnb’s resolution center. Please read Airbnb’s terms and services for allocation of funds and insurance coverage.

TRAVEL INSURANCE: We do not secure travel insurance for a Guest(s) stay. If the Guest(s) choose to secure Travel Insurance, they will be responsible for doing so themselves.

CHARGES EXCEEDING DEPOSIT OR INSURANCE: THE CREDIT CARD ON FILE WILL BE USED IN CASE OF DAMAGE OR ADDITIONAL CHARGES THAT EXCEED INSURANCE COVERAGE.

Registered Guest(s) is/are individually and severally liable and otherwise fully responsible for any and all Guest(s) caused damages incurred to the property, including, but not limited to all adjacent structures and premises, intentional and/or unintentional removal of property owner’s personal property, willful and/or accidental damage to structure(s) and premises including, but not expressly limited to any and all fixtures, appliances and furnishings, throughout the entire duration of their stay of occupancy, whether intentional or accidental.

The Guest(s) will be charged at booking for Damage Insurance. Property management reserves the right to make an insurance claim, apply charges to the Guest(s) credit card used for initial payment, or request payment through the resolution center of Airbnb if any damages or missing items are found at the property.

If damages from negligence or intentional damages occur that exceed the selected coverage, then property management reserves the right to charge the credit card on file for any amounts due. The Guest(s) credit card(s) shall be charged at full cost of repair and/or current replacement, including labor and materials, removal and disposal, plus taxes, as applicable. A notice outlining all associated costs will be sent via email to the email address submitted by the guest(s) at such time as the reservation was booked. At time of booking, the guest(s) hereby agree(s) to pay for all such charges, as defined above and the proceeding pages.

ADDITIONAL DAMAGE CHARGES: THE CREDIT CARD ON FILE WILL BE USED IN CASE OF DAMAGE, CLEANING, FEES, MISUSE FEES OR ADDITIONAL DAMAGE CHARGES THAT EXCEED INSURANCE COVERAGE.


LOST/TAKEN KEYS: a $100.00 replacement fee shall be assessed to guest(s) that fail to return any and all property related keys upon departure. All such costs shall be charged to the guests’ credit card(s). If a key is taken unintentionally, Guest(s) must notify property management within 24 hours of departure and keys must be returned within 14 days of departure to prevent application of replacement fee.

EXCESSIVE CLEANING CHARGES: Undue and/or unreasonable cleaning due to guest misuse or excessive dirtiness of the property immediately subsequent to the Guest(s) departure shall be charged to the Guest(s) credit card(s) as a cleaning charge at a rate of $50.00 per hour, with a minimum of one hour charged. This applies to the premises, exterior, grounds and hot tubs/saunas, barbeques as well as the premises interior.

RATES/SUBSITUTIONS:

In case of sale or property damage or property condition is unsuitable for use, the property management reserves the right to substitute another similar property for the one which has been booked. If no other property is available, property management reserves the right to return all monies paid. All rates are subject to change without notice (prior to booking).

GUEST RENTAL AGREEMENT:

Guest(s) certifies that they have read and agrees to abide by the terms of this agreement. Upon booking the reservation or by accepting the Terms and Conditions and selecting a box provided, electronically signing the “Terms and Conditions” contract, Guest(s) agree to these terms and conditions. The Guest(s) authorizes any outstanding charges remaining after departure or fees applied after departure to be charged to the credit card on the reservation or requested via Airbnb resolution center.

ENTIRE AGREEMENT:

THIS AGREEMENT, WHEN COMBINED WITH ANY AND ALL COMMUNITY RULES AND REGULATIONS, (IF APPLICABLE), ANY AND ALL RULES OR REGULATIONS PROVIDED BY THIRD PARTY PLATFORMS, AND/OR HOUSE RULES CONSTITUTES THE ENTIRE AGREEMENT. NO ADDITIONAL PROVISIONS ARE EXPRESSED NOR IMPLIED. THIS SUPERCEDES ANY AND ALL PREVIOUS AGREEMENTS, WHETHER ORAL OR WRITTEN, EXPRESSED, OR IMPLIED. UPON ELECTRONIC SIGNING AND/OR BOOKING, THE GUEST(S)/CARDHOLDER(S) HEREBY ENDORSE THE FACT THAT THEY HAVE READ AND UNDERSTAND THIS AGREEMENT IN ITS ENTIRETY, AND AGREE TO ACCEPT ALL OF ITS TERMS, CONDITIONS, AND RESTRICTIONS, WITHOUT EXCEPTION.